Returns & Exchanges

At Vulcain, we offer a 14-day return period from the date of delivery for all unworn timepieces in their original packaging. We strive to ensure your complete satisfaction with every luxury watch purchase through a seamless exchange or refund process.

1

Initiate Your Request

Contact our concierge team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely place the watch in its original presentation box, ensuring all warranty cards, manuals, and protective films are included and intact.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a tracking receipt.

4

Quality Inspection & Refund

Once our horologists verify the condition of the watch, your refund will be processed to the original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing