Frequently Asked Questions

Everything you need to know about your Vulcain timepiece.

Where are Vulcain watches manufactured?

All Vulcain watches are meticulously handcrafted in Switzerland, adhering to the highest standards of Swiss watchmaking excellence and heritage.

How long does international shipping take?

We offer worldwide shipping via premium couriers. Delivery typically takes 3 to 7 business days depending on your location and customs processing.

What is your return policy?

We offer a 14-day return period from the date of delivery. Timepieces must be returned in their original, unworn condition with all protective films and packaging intact.

Do Vulcain watches come with a warranty?

Yes, every authentic Vulcain watch purchased through our official store comes with a 2-year international warranty covering manufacturing defects.

How should I maintain my mechanical watch?

To ensure longevity, we recommend a professional service every 4 to 5 years and avoiding strong magnetic fields or extreme shocks that could affect the movement's precision.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment providers for a secure checkout experience.